Refund and Returns Policy
Effective Date: 04/10/2024
At Hassan & Brother, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a hassle-free return policy within 7 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as when you received it.
- Be in the original packaging with all tags and labels attached.
- Include the receipt or proof of purchase.
Certain items are non-returnable, including:
- Personalized or custom-made items
- Items on sale or discounted products
- Perishable goods
- Intimate apparel (such as undergarments)
2. How to Initiate a Return
To start a return, please contact our customer service team within 7 days of receiving your order:
- Email: hassanbrother.co@gmail.com
Address: St 1b, Al Twar 4 , Dubai
We will provide you with the return instructions, including where to send the item. Please note that the customer is responsible for covering the shipping cost of returning the item unless the return is due to a defect or error on our part.
3. Return Process
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund or exchange.
- Refunds: Refunds will be issued to the original payment method used during the purchase. Please allow [X] days for the refund to appear on your account.
- Exchanges: If you requested an exchange, we will send the replacement item once the returned item is received and inspected.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund without any additional shipping costs.
5. Non-Returnable Items
- Gift cards
- Custom-made or personalized products
- Sale items or items marked as final sale
6. Contact Us
If you have any questions regarding our return policy, feel free to contact us